23 reactions · 4 comments | Our Patient Advice and Liaison Service...

Today's shining #MTWChristmasStars are our PALS (Patient Advice and Liaison Service) team! ⭐ No two days are the same in PALS and the team may be the first point of contact for families with worries, or patients who need help and don't know who to ask. Regardless of the situation, the team support each other to show patience, empathy and understanding. They put themselves in the patient’s shoes to understand how the person is feeling and what can be done to help to improve their experience. Than

The Patient Advocacy and Liaison Service (PALS) team at UL Hospitals Group acts as a point of contact between patients, their families/carers and the hospital. "Our primary role in PALS is to be the advocate for our patients in the hospital when they need advice." says Niamh Hogan, PALS Manager. Read more: https://bit.ly/3x1SqdA #OurHealthService | HSE Ireland