Genesys takes a deliberate path to autonomous CX with large action models
diginomica.com
Genesys takes a deliberate path to autonomous CX with large action models
Genesys has launched what it describes as the industry's first agentic virtual agent built on large action models (LAMs) - moving enterprise AI from conversation to autonomous action across back-office systems. Here's why the architectural approach, and the governance model behind it, deserves a closer look.
1 month ago
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Most people know how Large Language Models work - you type, they reply. Large Action Models are the next step forward in AI. Instead of giving you answers, they actually carry out the steps needed to complete a task. Clicking, navigating, submitting, organising - the real work behind the scenes. It's AI that doesn't just say what to do. It does it. That's the difference Action Model is building toward: AI that can take real actions across real tools, powered by the people who use it every day. #
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