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What is Interactive Voice Response (IVR)? | Exotel

What is Interactive Voice Response (IVR)? | Exotel

IVR, or Interactive Voice Response is a pre-recorded voice that interacts with humans to collect their input. This input is then used to generate the desired outcome. IVR is used in both inbound calls and outbound calls. There are two types of IVR: 1. Single-level IVR: This requires only one input from the caller/receiver in the entire flow. It ...

48.6K viewsMay 15, 2020

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