Using AI to build and support customer experiences? Beware: hallucinations don’t just mislead; they fabricate.

While Gen Z does not yet have the buying power they are poised to gain, their expectations and preferences are already having ...

MWC 2025 unveiled AI-driven networks, autonomous service agents and hyper-personalized connectivity. What does it mean for CX ...

Will the new Alexa make sense of your shopping, entertainment, and lifestyle habits to become the first useful, contextually ...

Since Musk purchased the platform in 2022 for $44 billion, X’s valuation has plunged. According to Fidelity’s valuation of ...

Dani Olean shares how AI, streamlined checkout and personalization changed the game for Zoom’s online business.

The only platform to consolidate seller productivity and forecasting precision to run all enterprise revenue workflows, end-to-end SUNNYVALE, Calif.--(BUSINESS WIRE)--Clari, the leader in Enterprise ...

Integrated and industry-specific solutions yield 50% more commerce and 39% time saved in social customer care NEW YORK--(BUSINESS WIRE)--Emplifi, a leader in customer engagement solutions, today ...

Value stream alignment. Define value streams using the customer lifecycle to guide digital transformation and improve efficiency while prioritizing customer experience. Agile strategy approach.

State of AI in Marketing report highlights optimism around AI, but challenges in ROI measurement, output quality, and CMO alignment are limiting meaningful impact SAN FRANCISCO, March 5, ...

Lori Schafer serves as CEO of Digital Wave Technology, a software solutions company that transforms retail, healthcare, and consumer goods business processes through AI, workflow, and automation.