Zendesk spam wave returns, floods users with 'Activate account' emails

A fresh wave of spam is hitting inboxes worldwide, with users reporting that they are once again being bombarded by automated emails generated through companies' unsecured Zendesk support systems.
IEEE

Implementation of Retrieval-Augmented Generation (RAG) in Chatbot Systems for Enhanced Real-Time Customer Support in E-Commerce

Abstract: This research study presents an advanced chatbot for e-commerce platforms using Retrieval-Augmented Generation (RAG), a technology that significantly enhances conversational AI by combining ...
USA Today

Would you pay extra to talk to a human when travel plans go wrong?

Travel companies are considering charging customers a fee to bypass AI chatbots and speak directly with a human agent. While AI is effective for simple tasks, it often fails with complex travel issues ...
Morningstar

SS Support Network Emerges as a Leading NEMT-Focused Call Center & BPO Company Serving the United States

GARLAND, TX / ACCESS Newswire / January 19, 2026 / SS Support Network, a U.S.-focused Call Center and Business Process Outsourcing (BPO) company, is gaining strong recognition across the healthcare ...
IEEE

End-to-End Continuous Speech Emotion Recognition in Real-life Customer Service Call Center Conversations

Abstract: Speech Emotion recognition (SER) in call center conversations has emerged as a valuable tool for assessing the quality of interactions between clients and agents. In contrast to controlled ...
ActionAid

Greenlandic organisations call for demonstrations for unity and support for Greenland

The National Organisation for Greenlanders in Denmark (Uagut), the citizen initiative ‘Hands Off Kalaallit Nunaat’, and Inuit – the Joint Association of Greenlandic Local Associations in Denmark, in ...