Microsoft's Defender Security Research Team has observed threat actors actively exploiting internet-exposed SolarWinds Web Help Desk instances in multi-stage intrusions that led to lateral movement ...

Microsoft links SolarWinds WHD exploits to RCE, lateral movement, and domain compromise in multi-stage attacks.

Attacks targeting SolarWinds Web Help Desk instances in December 2025 might have exploited recently patched vulnerabilities as zero-days.

NexusOps with NexusIQ is available as part of NexusTek's managed services delivery model, with optional accelerators to help teams onboard quickly and baseline key service desk metrics for early ...

The traditional service desk is failing, burdened by rising costs and agent burnout. Freshworks’ 2026 Blueprint advocates for an AI-assisted, people-ready model to break the link between ticket volume ...