Millions Invested in ERP Training Videos Become Inaccessible Knowledge Assets, Forcing Consultancies to Re-Record Same ...

Microsoft 365 suffered widespread outages late last week, preventing thousands of users from accessing cloud-based apps such ...

Microsoft has released FetchXML-driven customization for Dynamics 365 Contact Center, enabling targeted agent transfers and ...

Microsoft releases new Dynamics 365 Contact Center routing controls, giving admins more precise control over consults and ...

Microsoft 365 services, including Outlook and Teams, faced significant disruptions Thursday due to infrastructure issues in North America.

How to Choose the Right Microsoft Dynamics Partner for your Business Your email has been sent Choosing a Microsoft Dynamics 365 partner is as critical as choosing the platform. This guide shows how to ...

AUSTIN, Texas, Nov. 12, 2025 (GLOBE NEWSWIRE) -- TTEC Holdings Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX, today announced that ...

As customer service teams strive to deliver faster, more personalized support, the need for tailored productivity enhancements has never been greater. With the introduction of custom productivity ...

Sage Homes is a United Kingdom-based affordable housing provider committed to operational efficiency and customer-centric service delivery. “We recently built a new contact center and we’re expecting ...

Microsoft’s Sales, Service, and Finance Copilots are joining Microsoft 365 Copilot. Microsoft’s Sales, Service, and Finance Copilots are joining Microsoft 365 Copilot. is a senior editor and author of ...

James Ratcliff joined GameRant in 2022 as a Gaming News Writer. In 2023, James was offered a chance to become an occasional feature writer for different games and then a Senior Author in 2025. He is a ...