IRVINE, Calif.--(BUSINESS WIRE)--Alorica Inc., a global leader of digitally-powered customer experiences (CX), has received a Silver Stevie Award for Innovation in Customer Service in the 19th annual ...

Discover the essentials of business relations, featuring stakeholders, trust, and communication strategies critical to ...

Explore soft sell vs. hard sell techniques to improve customer relationships and boost repeat sales. Learn how soft sell fosters engagement over aggressive tactics.

Remember that many retail clerks in November and December are seasonal workers hired to handle the holiday rush.

Jen Suzuki shares the key strategies to create effective video multipoint inspections that boost trust, approvals, and CSI scores.

Grateful Head Pizza Oven and Beer Garden, located at 100 Exchange St., offers a menu of pizza and craft beer to its loyal ...

What’s in the cards for customer communications in 2026? The way businesses connect with customers is changing. New channels, smarter technology, and rising expectations are rewriting the rules of ...

Rapport Therapeutics (NASDAQ:RAPP) traded higher on Friday after Goldman Sachs assigned the neurology drug developer a Buy rating and a 12-month price target of $51 based on mid-stage trial data the ...

Rapport Therapeutics, Inc.'s RAP-219 delivered impressive Phase 2a results in drug-resistant focal onset seizures, driving Rapport Therapeutics' stock up over 135% and boosting investor optimism. The ...

A phase 2a trial of Rapport Therapeutics’ focal onset seizure drug candidate has hit its primary endpoint, sending shares in the biotech up more than 157% in premarket trading. The study enrolled 30 ...

When running a business, a huge part of keeping it functioning is having good customer service. If you’re just starting out, keeping customer relations at top of mind is all the more important.