Jen Suzuki shares the key strategies to create effective video multipoint inspections that boost trust, approvals, and CSI scores.

Explore soft sell vs. hard sell techniques to improve customer relationships and boost repeat sales. Learn how soft sell fosters engagement over aggressive tactics.

Instead ChatGPT has become perhaps the most successful consumer product in history. In just over three years it has ...

People are stressed, they’re busy, they’re frazzled,” he said. “When that happens, we tend to forget other people exist.” ...

In today’s click-and-ship era, a team of Styles journalists set out to identify the best of the brick-and-mortar shops.

Some companies are acting preemptively. Delta Airlines is encouraging kindness between customers and employees with a ...

IRVINE, Calif.--(BUSINESS WIRE)--Alorica Inc., a global leader of digitally-powered customer experiences (CX), has received a Silver Stevie Award for Innovation in Customer Service in the 19th annual ...

As shoppers flood stores across the country during the year’s biggest shopping season, retail workers are bracing for what ...

It currently costs $175,000 to adopt a Svalinn dog. Naturally, Svalinn customers are of a certain economic status, but ...

For a species that relies so heavily on interacting with one another, it’s kind of funny and a little frustrating that ...

How decking the halls of your data center with smarter DCIM software can optimize operational efficiency for annual planning ...

Digital trust operates as an agreement between developers and users, extending to a number of services and products involving ...