Starbucks launches a major hiring initiative to boost leadership and service by adding full-time assistant managers nationwide.

Here’s how for-profit company sales teams can borrow from nonprofit practice to strengthen their CRM strategy.

Martina McIsaac is President and Chief Operating Officer of MSC Industrial Supply Co. In this role, she has overall ...

Speed, Frankenstein, voice and other takeaways from NiCE CEO Scott Russell’s keynote at Analyst Summit - SiliconANGLE ...

According to the Ukrainian FMCG Trends 2023 study, 67% of Ukrainian distributors face declining profitability due to ...

Manitowoc, Wis.-based Burger Boat Company has promoted Ron Cleveringa to senior vice president – product portfolio management ...

With the claim identified, it’s crucial to be selective in required disclosures, whereby excess data is treated as a ...

Digital and virtual channels make B2B sales more efficient—but they can also make relationships brittle. When stakes are high ...

The Built on Databricks solution brings together Talkdesk’s Customer Experience Automation platform and the Databricks Data Intelligence Platform, creating a unified experience that empowers Talkdesk' ...

Rocket CRM today announced enhancements to its marketing automation system within its customer relationship management (CRM) platform. The updates introduce new workflow options, deeper data ...

How does change management and a strategic pause lead to better outcomes for contact centers? Learn about readiness, results ...