Discover how to secure agentic AI and protect against threats with new capabilities across Microsoft Agent 365, Microsoft Entra, Microsoft Defender, and more.

While Salesforce has mitigated SaaSpocalypse risks via Anthropic, its Frankenstein architecture creates a heavy Integration ...

Women describe conditions that violate longstanding agency guidelines for how pregnant detainees should be treated.

LANSING, Mich. (WILX) - The City of Lansing’s 311 Call Center is handling record demand, with nearly 1,00 calls coming in ...

Child care programs in the Twin Cities are hoping for a return to normal after creating elaborate systems of mutual aid and support.

As contact center AI surges toward a $13.5 billion market, Cresta's new Knowledge Agent aims to solve one of the industry's ...

The U.S. has warned that some small airports could soon pause operations as 50,000 security officers continue to go without pay amid the ongoing partial government shutdown. Transportation Secretary ...

Forget the hype — these teams focus on reducing friction, standardizing feedback and scaling only where it works.

Prosecutors have struggled to prove in court what the president and his aides have repeatedly said in public: that a network of leftist activists presents a serious threat to national security.

Child care programs in the Twin Cities have had to create elaborate systems of mutual aid and support during months of aggressive ICE raids and are now hoping for a return to normal for their ...

Secretary of State Marco Rubio is expected to testify next week in the Miami trial of David Rivera, an ex-Miami-Dade congressman.

Insurance brand Aflac is piloting generative AI company-wide, including integrating it into its call center. SVP Keith Farley ...