A new bill looks to reduce hold times by requiring businesses to connect customers with a human within 5 minutes, aiming to ...

With a potentially historic blast of winter weather approaching Kentucky this weekend, Kentucky Utilities has launched a new instant text and call alert service to inform customers about power outages ...

sorry,” a Verizon spokesperson said in a statement to CNN. “They expect more from us.” The outage left many without the ability to make phone calls, send text messages or use data. Some on social ...

Verizon said it has resolved an hours-long outage that is believed to have left tens of thousands of US customers without access to voice and data services for much of Wednesday. “Today, we let many ...

Flip, the AI solution that automates customer service calls for enterprise brands, today announced a $20 million Series A funding round co-led by Next Coast Ventures and Ridge Ventures. The investment ...

Funding round co-led by Next Coast Ventures and Ridge Ventures; total funding reaches $31M Investment underscores Flip’s massive scale: trusted by hundreds of enterprise customers; brands powered by ...

A Brooklyn power-broker threw another wrench into a multimillion-dollar court case now on its fifth judge — by personally phoning the latest jurist, the judge revealed Tuesday. Former borough ...

WEST PALM BEACH, Fla. (AP) — President Donald Trump will host his Ukrainian counterpart, Volodymyr Zelenskyy, on Sunday to try to close out a peace agreement that would end nearly four years of war ...

The Social Security Administration (SSA) has said its phone service has improved markedly in 2025 after a Democratic lawmaker called for a review of its customer service operations. A review by the ...

The SSA Inspector General's report says the agency's telephone service performance metrics are accurate after senator's request for analysis The Social Security Administration Office of Inspector ...

EXCLUSIVE: The Social Security Administration’s (SSA) internal watchdog has confirmed that the agency’s publicly reported phone service data was accurate and that performance improved during fiscal ...

The agency’s “average speed of answer” metric masks longer call wait times, according to data in a recent OIG report. The Social Security Administration’s leadership is claiming victory after the ...