Speakers at the major conference were all in on agentic AI. But between sessions, some leaders voiced concerns.

The need to vent is a primal instinct for humanity. But when you’re a part of a society, it can difficult to find spaces to ...

The post Woman Faced An Angry Customer Who Said That The Store’s Curb Damaged His Car, So She Gave Him A Sarcastic But Honest ...

Dear Eric: This is in response to “Need Help,” who encountered trouble understanding customer service reps.

A customer who is unsatisfied with their service may ask to speak with the manager... but police said this South Euclid ...

At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message ...

Shifting Trump tariffs have created a nightmare for UPS, as thousands of packages from overseas pile up at its hubs while ...

President Donald Trump rejected former Vice President Kamala Harris’ claim in her new book that he privately praised her during a concession phone call, saying he was cordial but never described her ...

AND WORKING. ALL RIGHT, WELL, THINGS GOT HEATED IN BATON ROUGE AMID A COMMITTEE HEARING ON THE BELLE CHASSE BRIDGE. AS SO MANY DRIVERS ARE FUMING OVER THEIR EXTREMELY HIGH FEES AND BILLS. AND THIS ...

The opening-kickoff return by Tyquon Thornton was the highlight of the first part of the first quarter of the Chiefs’ season-opening game against the L.A. Chargers in São Paulo, Brazil. Unfortunately, ...

Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow ...