The notice to DWD said Spectrum, the trade name for Charter Communications, will close the center at 3520 Destination Drive on May 21, affecting 313 employees' jobs, the state DWD notice said. Nearly ...

The Federal Communications Commission (FCC) is considering new rules requiring customer service agents to be based in the United States, with the proposition that Americans receive better support when ...

Salesforce's new CCaaS shifts CX architecture, placing resolution at the core by interpreting intent and automating workflows across systems.

About 660 Americans reported losses tied to the operation, but many more may not have come forward.

Salesforce launches Agentforce Contact Center to unify voice, AI, and CRM data on a single platform, aiming to eliminate fragmented customer support systems.

LOUISVILLE IS GETTING A HIGH TECH UPGRADE FOR EMERGENCIES. JOYCE OGIRRI SHOWS US THE CITY’S NEW MOBILE EMERGENCY OPERATION CENTER, DESIGNED TO HELP FIRST RESPONDERS DURING MAJOR INCIDENTS. THIS IS THE ...

Modern customer experience (CX) has moved far beyond the traditional definition of service. For high-growth enterprises, the ...

FBI investigation shuts down Indian call centers behind $48M in scams. Learn how social engineering, amygdala hijacks, ...

Celanese held the grand opening for its newly expanded Michigan Technology Center (MTC) on February 19 th in Troy, Michigan, highlighting equipment and capabilities for customers and media. Celanese ...