Spectrum to close Appleton call center, laying off 313 workers

The notice to DWD said Spectrum, the trade name for Charter Communications, will close the center at 3520 Destination Drive on May 21, affecting 313 employees' jobs, the state DWD notice said. Nearly ...
Opinion

FCC Call Center Proposal Could Accelerate AI in Customer Service - Threatening Human Jobs

The Federal Communications Commission (FCC) is considering new rules requiring customer service agents to be based in the United States, with the proposition that Americans receive better support when ...
No Jitter

Agentforce Contact Center signals a shift from routing to resolution

Salesforce's new CCaaS shifts CX architecture, placing resolution at the core by interpreting intent and automating workflows across systems.

FBI shuts down 3 India-based call centers posing as Social Security, tied to $50M stolen from Americans. Here’s how they worked

About 660 Americans reported losses tied to the operation, but many more may not have come forward.