The IRS on Friday unveiled a new Taxpayer Experience Office as part of a long-term plan to improve customer service issues. The office will focus on "all aspects of taxpayer transactions," working ...

Trump promised Americans higher tax refunds this year, but staffing cuts at the IRS could lead to customer service delays.

KEY TAKEAWAYS An IRS watchdog organization warned that taxpayers who struggle to navigate tax law changes may face delays ...

If you tried to contact the IRS with a question about your taxes this year, chances are you didn’t get a response. The IRS estimated that it would only answer 17 million of the 49 million calls ...

A national taxpayer advocate warns of significant challenges for the 2026 tax season due to a major IRS staff exodus. Learn ...