Strengthen your customer relationships by addressing these eight key customer experience failures. Opinions expressed by Entrepreneur contributors are their own. Failures like over-automation, ...

Detroit’s new chief operating officer will oversee much of the city bureaucracy, undertaking a technocratic approach to improve processes and customer service. Detroit Mayor Mary Sheffield on ...

For years, Michigan power companies have ranked at the bottom of the nation for outage time. There are signs things are ...

Many residents have little to no choice in what WiFi provider is available in their building. This can be an issue if service and performance are unreliable.

Across Dubai, residents are looking for quicker and more dependable ways to manage home cleaning without interrupting their daily schedules. As families juggle demanding work routines, school ...

How will you know your AI agent is ready to launch? Here’s the release-readiness checklist every devops team needs.

Egyptian startup Tactful AI has secured $1 million in a pre-Series A funding round to expand its AI-powered customer service ...

Improving technology and evolving AI are driving efficiencies across the financial services sector. In particular, in ...

Three years out from its separation from ABB, Accelleron has taken a century of turbocharging expertise and reshaped it into ...

When digital services falter, the traditional IT response has been to verify system availability and move on. For ...

Discover how customer-driven pricing sets prices based on perceived value and its impact on e-commerce, affecting consumer choices and competitive strategy.

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...