Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Instead of adding more content, add accountability. Community challenges, check-ins, or progress nudges create commitment ...

(GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading AI knowledge platform for customer experience, today ...

Blink AI’s Dave Perry explains how dealerships can use AI in fixed ops to drive ROI, improve customer experience, and boost service efficiency.

As dealerships face increasing customer communication demands, Mia Labs offers an AI solution designed to automate BDC operations, answer calls, and improve ...

When forces outside your control start moving fast, the real advantage comes from how you adapt, communicate and refocus ...

Have you noticed there are fewer staff at some of the large home retail chains? If you haven’t, you, like many, must be ...

Add Yahoo as a preferred source to see more of our stories on Google. BUFFALO, N.Y. (WIVB) — The New York State Department of Motor Vehicles is launching new technology to improve customer service for ...

As well as behavioural and technical issues, firms must also solve a variety of organisational problems to make AI work for ...

Research by consumer group Which? has exposed the challenges disabled bank customers regularly face, as one customer claims ...

Incoming WesleyLife CEO Allison Pendroy has her mind set on growth and reaching “the customer of tomorrow” this year. Pendroy, who the Johnston, ...

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