Alas, this is easier said than done. When someone comes to you with a problem, they can be angry, stubborn, mercurial, and—let’s be honest—extremely frustrating. Some of this just comes with the ...

It’s a shame that customer service doesn’t always get the respect and attention it deserves because it’s among the most important ingredients in any business’s success. There’s no better marketing ...

A competitor just opened selling similar stuff 20% cheaper. Should I drop my prices? Only if you want to go broke together. INSTORE columnist David Brown channels Warren Buffett’s wisdom: “If you need ...

"This is actually a very, very good experience for the future of human spaceflight." When you purchase through links on our site, we may earn an affiliate commission. Here’s how it works. Breaking ...

Everybody has bad days. At some point, you’ll encounter a difficult customer who believes that your business is to blame for their bad day. What happens next depends on how your team handles the ...

INDIANAPOLIS — A restaurant employee is under arrest after allegedly pulling a gun on an angry customer who refused to leave. According to court documents, Indy metro police officers were called to ...