A new report lists 10 of the best "new-collar" jobs. They have high salaries and don't necessarily require a college degree.

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

GBS is uniquely positioned to lead the enterprise into the agentic AI era. By design, GBS sits at the intersection of ...

Are there too many customer surveys? Do they improve service? Or are they - as we suspect - annoying for everyone ...

Despite its luxury image, Acura earns Consumer Reports’ lowest comfort satisfaction score, with owners unhappy about ride ...

The next most important priority for CMOs in 2026 is deploying or updating their loyalty platforms.

If you're a frequent Costco patron and wondering which locations stand out from the rest, we assembled this list of ...

That matters because modern travelers don’t segment their journeys the way loyalty programs do. Consumers experience travel ...

People rave about this Pennsylvania taco joint, saying the flavors alone make it worth a special trip that food lovers do not mind planning around their day.

AI rollouts must be driven by operational departments with IT support, not the reverse – and if people compensate for AI, then it’s not working right.

Anthropic, a Generative AI company, introduced a new solution that is free. This noteworthy solution would seem to put many enterprise software vendors at risk.

New Franklin venue marks first major event with Big Game Bash ...