An investigation by the Maryland Public Service Commission found “systemic failings” in BGE’s customer call center, and the ...

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

MAULDIN, S.C. (WSPA) – Due to the COVID-19 pandemic, the Samsung call center in Mauldin had to go remote years ago, but today, the city is welcoming the company back to the area. It’s on Brookfield ...

This is just one of the stories from our “I’ve Always Wondered” series, where we tackle all of your questions about the world of business, no matter how big or small. Ever wondered if recycling is ...

Security researchers at two US universities were able to intercept T-Mobile customer call and text data from completely unencrypted satellite communications. Researchers were also able to eavesdrop on ...

One great thing about modern technology is the ability to color match paint. Sure, there are a lot of other great advancements, but it’s pretty cool to be able to take an item to a hardware store, ...

DENVER — Dan Smoker was trying to salvage a dream vacation, but it ended up in a nightmare. His call to United Airlines' customer service line ended with him talking to someone else who charged his ...

Good morning. My name is Matthew, and I will be your facilitator today. I'd like to welcome everyone to the UPS Second Quarter 2025 Earnings Conference Call. [Operator Instructions] It is now my ...

A chatbot is an artificial intelligence tool designed to simulate real-time conversations with users. It operates around the clock, doesn't require breaks and can manage a high volume of requests ...