Health's Alice voice agent handled calls during the peak season for healthcare insurance enrollment and garnered a majority ...

A captive agent is an insurance agent who only works for one insurance company and is paid by that one company, either by ...

That is the percentage of insurance customers, according to Accenture research, who would switch providers for more ...

As AI-powered agents become increasingly intelligent, capable and autonomous, brands will need to reimagine how they connect ...

Rachel Rabkin Peachman is a Forbes senior editor. Jesse Kohlbecker, vice president of claims and client services at the company, says that in 2023, even during the “three largest claims events in our ...

Generative AI-powered digital humans now hold live, multilingual customer conversations on-device - backed by more than 100 ...

Getting car insurance can be challenging if your driving record isn't spotless, you're a new driver or you have bad credit.

Thousands of Spirit Airlines passengers are facing a chaotic weekend as the budget carrier announced it’s halting all flights ...

Good morning, and welcome to the Heritage Insurance Holdings First Quarter 2026 Earnings Conference Call. Please note, today's event is being recorded. [Operator Instructions] I would now like to turn ...

After Spirit Airlines shut down on May 2, the U.S. Department of Transportation said several airlines were committed to ...

Anthropic debuts 10 AI agents for financial services, partnering with Goldman Sachs, JPMorgan, and Visa as competition with ...