Communication Strategies For Reputation Management Success
In today’s complex business landscape, strategic communication and reputation management are not optional—they are critical ...
Harvard Business School7y
Hilton Hotels: Brand Differentiation through Customer Relationship Management (TN)
Applegate, Lynda M., Gabriele Piccoli, and Chekitan Dev. "Hilton Hotels: Brand Differentiation through Customer Relationship Management (TN)." Harvard Business School Teaching Note 809-030, July 2008.
Impacts7d
Jeffrey Koistinen’s Vision for the Future of Vendor Relationship Management
In today’s fast-paced and interconnected business environment, the relationship between organizations and their vendors has ...
Destination CRM12d
The future of customer engagement: How AI is reshaping contact centers
AI into customer interactions. Those leveraging AI for conversation analysis are seeing faster resolution times, improved customer satisfaction, and reduced agent burnout.Ready to learn more about how ...
Destination CRM5y
CRM Industry Solutions: Category Listing and Definitions
Learn how Customer Relationship Management practices can help with your specific needs. Select one of the industries below to explore related in-depth features, news, expert commentary, case studies, ...
Business Wire23d
Zeta Global Appoints Pamela Lord as President of Customer Relationship Management, Strengthening its Leadership in AI-Powered Marketing
NEW YORK--(BUSINESS WIRE)--Zeta Global (NYSE: ZETA), the AI-powered marketing cloud, today announced that Pamela Lord has been appointed as its President of Customer Relationship Management (CRM).