Are there too many customer surveys? Do they improve service? Or are they - as we suspect - annoying for everyone ...

Other benefits include scaling support without growing head count and reduced cost to serve, according to an Intercom survey.

According to ACSI data, customers are less pleased with their in-store experiences for factors such as store layout, staff courtesy and checkout speed." ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

The American Customer Satisfaction Index’s (ACSI) annual Retail and Consumer Shipping Study for 2026 found that several ...

Rounding out the top 10 nationwide are No. 4 Sam’s Club (Walmart), No. 5 Aldi, No. 6 Costco, No. 7 Whole Foods (Amazon), No.

Across March, independent researchers will be knocking on doors and phoning Monash residents to gather feedback for our community satisfaction survey ...

If you need to get your engine's oil professionally changed, customer satisfaction scores will tell you there is only one place to go. Here's the answer.

A Steam Packet spokesman said: ‘We extend our thanks to the public after receiving an almost incredible response to our ...

Staff and residents at Rose Lodge in Wisbech are celebrating receiving exceptional feedback in the home’s customer satisfaction survey. Everyone is as proud as can be after the home scored incredibly ...

During a heated debate at a Public Service Commission hearing Wednesday morning Gas and Electric Co.’s (BGE) representatives ...

New approach focuses on fixing the operational and technology failures that cause customer dissatisfaction You don’t ...