Are there too many customer surveys? Do they improve service? Or are they - as we suspect - annoying for everyone ...

Other benefits include scaling support without growing head count and reduced cost to serve, according to an Intercom survey.

According to ACSI data, customers are less pleased with their in-store experiences for factors such as store layout, staff courtesy and checkout speed." ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

If you need to get your engine's oil professionally changed, customer satisfaction scores will tell you there is only one place to go. Here's the answer.

A Steam Packet spokesman said: ‘We extend our thanks to the public after receiving an almost incredible response to our ...

During a heated debate at a Public Service Commission hearing Wednesday morning Gas and Electric Co.’s (BGE) representatives ...

Goodyear is one of the top tire brands in the world, but Sumitomo-owned Falken tires produces some worthy challengers as well ...

Identifying the biggest challenges you've faced in the first six months can help you prepare for future obstacles. Common ...

Small Business Technology News #1 – Apple's foldable iPhone is rumored to feature unrivaled battery life. Apple’s first foldable iPhone is reported to have a battery capacity over 5,500 mAh (millamp ...

The discussion comes as the company prepares its budget for the next fiscal year and faces pressure to lower bills.

Research by consumer group Which? has exposed the challenges disabled bank customers regularly face, as one customer claims ...