A practical guide to recognizing when it’s time to fire a misaligned client . Year-end timing gives leaders the leverage to ...
The survey finds 76% anticipate medical misinformation will become an even bigger problem over the next 12 months ...
Forty years of waiting tables taught Kathy Fisher a few things about customer service: Pay attention to the customer, stay ...
Privacy and data trust now define customer loyalty. In this exclusive interview, PwC’s George Korizis explains what brands ...
Effective strategies matter: From building relationships on shared values to empowering customer service teams, offering ...
"Trust and transparency are the ultimate license to operate as AI diffuses throughout the enterprise," says Diasio.
While there is widespread speculation that AI will drastically reduce customer service headcount, currently only 20% of leaders have reduced agent ...
There is a sharp divide between data-driven businesses and those still guided by instinct or budget constraints. How does ...
HCL Unica+ is transforming customer engagement for large Indian enterprises. In this interview, Iyer explained how one ...
More than half of households globally (57 per cent) are worried about annual broadband price increases and, crucially, the ...
Client feedback is one of the most powerful tools coaches have to refine their practice and deliver real results. This article draws on insights from experienced coaching professionals who have turned ...
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