Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

Three years after police killed Miles Hall, a young Black man who was shot in the throes of a mental health crisis blocks from his Walnut Creek home after his family had called emergency services, ...

Thursday, Feb. 5, 2026 at 9 a.m. ET Chairman, President, and Chief Executive Officer — Robert C. Flexon Need a quote from a ...

The President of the Transport Workers Union Local 100 said Wednesday that ongoing issues with the two-way radios on buses ...

Monday’s operations to be determined depending on road conditions.

Denver 911 plans to replace its aging dispatch system with a new $24 million computer-aided dispatch system from Motorola to ...

The Brazilian steakhouse chain tapped “brand matriarch” Selma Oliveira to lend her identity to the AI answering system, which is ...

Escambia had to step in to offer transportation to people with disabilities after its contracted provider pulled out, leaving ...

The Social Security Administration has reduced wait times for those contacting the agency. However, with its employees ...

For phone customers who watch their bills, February statements will show higher fees due to an approved 88.7% increase per line, per month to the 911 surcharge for phone lines with a Routt County ...

A HuffPost investigation found how the Trump administration systematically destroyed safeguards for detainees, subjecting ...