A month after a ransomware attack on Dish Network, many customers say they are still having technical issues — and face wait times of up to 15 hours when they call to ask for assistance. The TV and ...

Enhances mydish.com with ‘My Tech’ online tool that offers customers real-time status updates on their service appointments Meet My Tech: Technician’s name and picture delivered an hour before ...

For the last few days, an “internal systems issue” has left many of the services and websites operated by satellite television provider and Sling TV owner Dish Network inaccessible. The outage started ...

Dish Network's websites and customer service lines were down for much of the last week. Employees reportedly were kept in the dark about the cause of the issue, with some unable to work. The company ...

UPDATE 2/28: DISH has confirmed that it is dealing with a cybersecurity incident that took out its customer service lines, website, call centers and apps. In an updated statement, the company says, ...

Apple's Business Chat takes direct aim at the customer service capabilities offered by social media platforms. Facebook lets businesses chat with their customers on Messenger, Instagram and WhatsApp, ...

ENGLEWOOD, Colo., Sept. 24, 2020 /PRNewswire/ -- Today, DISH earned the J.D. Power award for being #1 in "Overall Customer Satisfaction," making it the third year in a row DISH has earned J.D. Power's ...