How to return an item on eBay if it's defective or damaged, and meets the site's requirements

It's easy to return an item on eBay because of its Money Back Guarantee, as long as it meets the policy requirements. Here's what you need to know.
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GRACE ON THE CASE: An eBay buyer bought my £400 jacket then opened a return and sent back an old jumper instead: How do I get my money back?

I sold someone a Supreme x North Face jacket at the beginning on the year on eBay. I took photos of the item I was sending as I packaged it up and sent it via Royal Mail Special Delivery, as the ...