Just hours before hundreds of Zappos workers pour into the company’s new headquarters in downtown Las Vegas, Adam Ward was still fitting bricks into place in the lobby. It’s been more than a year ...

LAS VEGAS--(BUSINESS WIRE)--Online retailer Zappos.com announces its first-ever loyalty program, Zappos Rewards, a four-tier benefits program. In Zappos.com’s latest effort to wow customers, the ...

The Zappos quarterly “all hands” meeting ended just before 4:30 p.m. with CEO Tony Hsieh telling the 52 workers brave enough to lead various “Open Space” chat sessions that they could keep the company ...

When Tony Hsieh first got involved at Zappos.com in 1999, it was as an investor and advisor. He had already sold a company–Internet advertiser LinkExchange–to Microsoft for $265 million because it was ...

Zappos built its business on offering staggering selection–first footwear, then adding apparel, accessories, and housewares. The 13-year-old e-commerce giant now boasts 127,000 styles (about 40% of ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Amazon.com said it has agreed to acquire shoe retailer Zappos.com in a ...

Last week I wrote about several different companies using Twitter as a Business Intelligence tool. After I posted the article, I received a Twitter from Zappos.com CEO Tony Hsieh thanking me for ...

LAS VEGAS--(BUSINESS WIRE)--Zappos.com announced its latest effort to bring together its beloved customer service and out-of-the-box culture with the launch of their #ImNotABox campaign. Zappos.com ...

A little less than a year ago, Zappos CEO Tony Hsieh made his employees a deal. If they couldn’t get behind the online retailer’s radical new management system called “holacracy” — which doesn’t have ...

Last month, Zappos CEO Tony Hsieh said in a memo to employees that the company would be moving to a flatter management structure and doing away with “people ...

Two weeks before Zappos.com Inc. co-founder Tony Hsieh died in a November house fire, one of his closest friends in Las Vegas got a phone call. "Tony is in trouble," the caller told Philip Plastina, ...