The origins of Total Quality Management and its ability to exceed customer expectations have surprisingly been around for a long time. You can trace its origins to just after World War II, something ...

Businesses use quality management systems to improve the efficiency of their processes, which can help increase profitability. Total Quality Management systems use a variety of tools and theories to ...

Total quality management is, in part, a philosophy saying that achieving excellence involves a constant forward effort from all of an organization's employees. TQM works by measurement: finding the ...