Although consumers and business clients are much more tech-savvy, in general, due to an increasing use of technology, it's still important to provide services like a help desk, knowledge base and ...

Help desks are a growing feature that is commonly found on websites to help users get the most out of a tool, application or platform. However, a help desk can't just be viewed as a functional ...

The rise of social media should horrify any company with crappy customer service. Right now, with minimal effort, any disgruntled customer can use a service like Twitter to voice their complaints to ...

This is a preview. Log in through your library . Abstract Purpose: This study intended to help technical support providers understand different communication strategies for diagnosing users' technical ...

Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

Dan Tynan is a freelance writer based in San Francisco. He has won numerous journalism awards and his work has appeared in more than 70 publications, several of them not yet dead. At first, when ...

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