AI transforms training. AI is reshaping customer service training by helping agents develop problem-solving skills and emotional intelligence through realistic, adaptive learning environments. Agent ...

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in 2025. Independent scoring across resolution quality, ecommerce integrations, ...

In my experience, AI has an undeniable impact on how customer service agents perform their daily tasks, considering a reduced workload, less dissatisfied and frustrated customers, improved options for ...

What if your customer support team never slept, never made mistakes, and could instantly adapt to your business needs? Enter the Claude Code Support AI Voice Agent, a new solution built with ...

I see the recent concern over the rise of AI agents as reminiscent of past reactions during technological revolutions. Change is difficult to accept, especially when it threatens one’s livelihood. AI, ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More “In the AI customer support chatbot space, we see more flashy demos than ...

Jotform found its roots as an online form builder that gave businesses and entrepreneurs the ability to create well-designed surveys, questionnaires, registration forms, and much, much more. Since its ...

Todd Pruzan, HBR: Welcome to the HBR Video Quick Take. I’m Todd Pruzan, Senior Editor for Research and Special Projects at Harvard Business Review. For customer service operations today, artificial ...