HOFFMAN ESTATES, Ill.--(BUSINESS WIRE)--CDK Global, Inc. (Nasdaq: CDK), a leading retail automotive technology company, today announced the launch of the new CDK Drive Repair Order application ...

For those who want to repair their iPhones on their own without having to visit an Apple retail store or service provider, Apple now has a dedicated Self Service Repair program that provides the ...

Your car won't start. Again. Luckily, you have a manual-shift transmission and manage to bump-start it in the driveway. First stop? The repair shop. The service writer takes your information, and the ...

Repair orders contain a wealth of information. They identify a problem, outline a solution, indicate parts needed for the repair, and include both a timeline for completing the work as well as an ...

What it is: A monthly look at how franchised dealerships' service departments are performing, measured by the number of repair orders and revenue received from those jobs. Where it comes from: Cox ...

The technology makes the service representatives, who open repair orders (ROs) and interact with customers as they explain the work being done and the costs involved, more productive. "For us, time is ...

After years of petitions and proposals, momentum is building in government to give consumers broader rights to repair products they own ranging from farm tractors to mobile phones. In a press briefing ...

As a shop foreman at Barbour-Hendrick Honda Greenville in North Carolina, Chris Tucker often suspected service operations could be more efficient. But like many harried fixed ops supervisors, he ...