Have you ever thought about how and why something was designed? Who was considered a “stakeholder” for the design? And what biases are baked within the process of designing something? These are some ...

Program design is a collaborative process with the goal in establishing a comprehensive overview of a program's values. CDIL works closely with each academic unit to determine the guidelines, ...

A successful customer experience program involves seven intricately-linked steps. The first step is program design. Designing a successful customer experience (CX) program requires constant iteration ...

Have you ever been excited to learn about a particular topic, only to attend the session and find yourself disappointed? Perhaps the material was overwhelming or lacked alignment with the outlined ...

Earlier this month, President Barack Obama signed the Government Performance and Results Modernization Act of 2010 into law—the first major government performance reform in 17 years. The law requires ...

William Bruce Cameron once said, "not everything that can be counted counts, and not everything that counts can be counted.” In the nonprofit and human services space, this concept is often lost on ...

Examining the houses that architects designed for themselves can provide insight into their design process, priorities, and philosophy. While often reduced in scale, these personal residences offer a ...