Product returns are financially and environmentally costly—but they don’t have to be. Here are 3 ways companies can rethink returns to boost revenues and reduce waste. Have you ever wondered what ...

Companies like Happy Returns accept box-free returns from a growing number of retailers at designated drop-off points, like ...

ShipStation reports that transforming product returns into exchanges can enhance customer loyalty and streamline operations, despite potential challenges.

As return rates escalate, the implementation of smart returns technology emerges as a vital strategy, offering a seamless, eco-friendly solution that enhances customer satisfaction while reducing ...

Fashion retailer H&M started to charge customers for online product returns in September 2023. Citing a rise in delivery and processing costs, as well as growing consumer use of free returns, H&M ...

For years, many retailers and brands made a conscious decision to simply not process product returns. Deciding it cost too much in labor and resources to ship, warehouse, process, repackage and ...