Patients and carers worried about aspects of the health service now have a PAL to listen to their concerns. Hayley Reynolds has been appointed as a new patient advice and liaison (PAL) officer, and ...

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This article is brought to you by our exclusive subscriber partnership with our sister title USA Today, and has been written by our American colleagues. It does not necessarily reflect the view of The ...

It was disappointing to learn that the writer of the letter of the week (Surrey Advertiser, September 10) is uncertain whether the Royal Surrey County Hospital’s PALS (Patient Advice & Liaison Service ...