It is no secret that government agencies all over the world have been long caught in the outer ripples of technological advancement. Bureaucratic barriers, budget limitations and a general risk-averse ...

SINGAPORE--A majority of citizens cite unresponsive public officials as a major barrier to engaging online public services, while businesses say public officials are averse to online transactions and ...

GUEST OPINION: Municipal governments have long been responsible for handling resident inquiries, processing requests, and managing everyday services, from utility billing to permit applications. But ...

Claudia Chwalisz leads work on innovative citizen participation at the Organisation for Economic Co-operation and Development in Paris, and is co-author of its report ‘Catching the Deliberative Wave’.