TRACY, Calif. -- Facebook and Instagram users have long complained there is no way to get help when hackers take over their accounts. There is no phone number to call, and online help pages lead them ...

Did you know Meta has a customer services department? If you have a problem with Facebook, Instagram and the rest, you might find it hard to get some of that service. Instead, people have been taking ...

A fashion influencer’s struggles to unblock her Instagram account highlight a long-standing problem with Meta’s lackluster customer service. Users and regulators say the company must step up. Her ...

Getting your account hacked or stolen is one of the worst nightmares of any social media user. All social platforms have preset instructions in place for serving hacking victims. Meanwhile, Facebook ...

Forty-one state attorneys general penned a letter to Meta’s top attorney on Wednesday saying complaints are skyrocketing across the United States about Facebook and Instagram user accounts being ...