"In Procurement, weve often been seen as the 'bad cops,' relishing our power tactics. But Tactical Empathy changed the game. Its not just about winning now; its about building long-term trust. I ...
Kelly talks to Gary Noesner, a legendary agent who changed the way hostage negotiation was taught and implemented at the FBI. His book is “Stalling for Time: My Life as an FBI Hostage Negotiator” ...
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