In the 1970's, California (U.S.) resources were severely taxed by major wildfire outbreaks. These incidents required the cooperation of multiple agencies that did not usually work together. Many ...

Organizations are relying more than ever on technology and information processes and systems to deliver critical operations. Given this operating environment, the occurrence of incidents resulting in ...

An "incident" is defined as unplanned downtime, or interruption, that either partially or fully disrupts a service by offering a lesser quality of service to the users. If the Incident is major, then ...

“ Adaptive incident management automates resolution team engagement and enables real-time response tracking capabilities, thus reducing the time it takes to gather the right teams together and ...

When a critical app suddenly crashes or a payment system stops working, the entire business feels the impact. Customers get frustrated, teams scramble, and every minute of downtime chips away at ...