If IVR survey completion rates are lower than you’d like, this post is for you. Learn the main reasons callers bail and how to fix them. IVR (Interactive Voice Response) phone surveys are a popular ...

Smart IVR represents the next generation of interactive voice response systems. Learn what it can do for your customers and your bottom line. Natural language IVR can boost the agent and customer ...

Post-call surveys are feedback mechanisms companies use to collect customer opinions and insights following interactions with their call centers or customer service departments. Live telephone survey ...

Moderate underreporting biases were found when patient responses to an interactive voice response system were compared with medical records in the STAR*D clinical trial. Objective: To evaluate a ...