Since January the use of AI agents for customer service tasks has exploded by a compound annual growth rate of 2,199%, according to a new report by Salesforce. The number of agents available has more ...

An AI-powered support agent that learns from company documentation and helps SaaS teams answer customer questions instantly on their website. We built ChatRAG because founders spend too much time ...

When we outlined our CX trends for 2026, we talked about how autonomous service is replacing traditional customer service. Yes, our claim that the CSA (customer service agent) role is dead has a ...

Scaled Cognition Inc., an artificial intelligence lab building models for enterprise customer service agents, is introducing ...

New interoperability standards emerge to support personal AI agents as they interface with e-commerce and customer service.

The way we as individuals interact with companies (our "suppliers") is on the brink of a major change, driven by the rise of personal agents. These AI-powered "customer-side agents" are set to ...

Cisco announces Webex AI agents for meetings and customer service. Learn what IT teams should check about availability, ...

Evolving its customer service AI offering, Salesforce plans to release Agentforce Help Agent next month. Help Agent commingles training on a user's own Agentforce Service (formerly Service Cloud) data ...

BOSTON--(BUSINESS WIRE)--Klaviyo (NYSE: KVYO), the autonomous B2C CRM, today announced the launch of Custom Skills for Customer Agent, a major update that gives brands the ability to extend their AI ...

Artificial intelligence is revolutionizing customer service across multiple industries. However, both industry professionals and American consumers say it’s a mixed blessing that requires a clear ...

Have you ever found yourself frustrated while trying to get help from a customer support agent that just didn’t seem to understand your needs? Whether it’s a simple question about a product or a more ...