A local government uses a centralized customer service system - sometimes called 311 - so residents can call a centralized government phone number, place requests for service and are assigned tracking ...

Many brands miss their business goals, not because they have a poor product or their marketing strategy is weak. They miss their goals because they don’t prioritize customer service. And the main ...

A company founder and CEO approached me recently, explaining where he felt his company was on the continuum of customer service success. “I think we're pretty good at the ‘smiles’ part of customer ...