Talisma has released a new version of its Customer Interaction Management suite, Talisma CIM 7.0. The software integrates multiple communication channels, including e-mail, chat, Web self-service and ...

Cisco Systems Inc. is upgrading Webex with new artificial intelligence features designed to make customer service teams more productive. The company debuted the update today at the Enterprise Connect ...

Twitter appears to be testing a new feature that should help users get faster customer support from brands and businesses they follow on the platform. On select profiles, it’s now displaying when ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

SINGAPORE, Dec. 24, 2025 /PRNewswire/ -- Sobot ranked in 252 reports and earned 32 badges in G2 reports for Winter 2026, ...

Chatbots have been featured on company websites for quite some time now, helping to reduce costs and make customer service teams more productive by providing instantaneous responses to common customer ...

Twitter announced new features that give businesses the ability to better automate customer service. “These features are designed to help businesses create rich, responsive, full-service experiences ...

If the past 18 months have showcased one thing, it’s the fact that the pandemic has struck millions of households with financial and emotional challenges. Thankfully, some companies have gone above ...

Microsoft Dynamics 365 is a comprehensive customer relationship management (CRM) solution packed with advanced features enhanced by AI capabilities. It offers a robust set of tools to help businesses ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

It's October 1, which means it's time for Microsoft's Dynamics 365 and Power Platform 2020 Wave 2 features to begin rolling out. Microsoft also is using the Wave 2 rollout kick-off to announce a few ...

SALT LAKE CITY--(BUSINESS WIRE)--NICE inContact, a NICE business (Nasdaq: NICE), today announced the Fall 2020 release of NICE inContact CXone, delivering greater workforce agility for remote teams, ...