Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. How do you take on an industry giant and deliver innovative ...

Businesses large and small need to make wise hiring decisions. Whether you’re looking to employ an administrative assistant, hire a nanny, or vet a potential tenant, running a background check can ...