There is no denying that the COVID -19 has caused an unprecedented disruption in every domain and the automotive industry is no exception. As the lingering effects of pandemic have begun to lessen; ...

In terms of the customer experience, buying a car isn’t quite the same as dining at a restaurant or checking into a hotel. You don’t end up buying a car in the evening after having the thought occur ...

Machines might be handling more queries from auto finance company customers with potential results that human representatives continually strive to reach but perhaps fall a little short. One of the ...

ATL Automotive has unveiled an exciting transformation of its customer engagement operations, introducing a newly enhanced customer experience team alongside significant investments in technology, ...

There is arguably no industry that has been more disrupted in the last decade than automotive. Electric cars, automotive driving, emissions control, shared economy, digital-only auto sellers, changing ...

In August, Jack Kare got a call from one of his regular customers. The man said his daughter needed a new car—but she lived hours away from Pat Milliken Ford, on the other side of Michigan from the ...

Salesforce Industries, which develops the company's vertical-specific clouds, today released Automotive Cloud. It targets automakers, dealers and finance companies as prospective users. At its heart, ...

Smaller auto dealership software vendors have historically put more of a premium on dealer satisfaction. And as the giants in the sector try to prevent defections to a growing array of alternatives, ...

Editor's note: This story is part of the WardsAuto digital archive, which may include content that was first published in print, or in different web layouts. The automotive industry is undergoing ...

CARMEL, Ind. — Last week, Dealer Services Corp. of Indiana promoted one of its executives to the newly created position of vice president of customer service. Taking on the role is Randy Dohse, who ...

Automotive maintenance and repair can get expensive, which is why many car owners prefer to do maintenance at home, at least the easy DIY auto projects. If you're one of these DIYers, you may have ...