Ultimately, human beings are using your products, so listening to your customer’s feedback and using their insights to inform your products is so important. In today’s competitive software landscape, ...

Authentic customer voice becomes a shared system of record for business decisions NEW YORK--(BUSINESS WIRE)--January 20, 2026-- Deeto [ ...

Combination unites UserTesting's category-leading insights platform with User Interviews' leading participant recruitment to help enterprises make better decisions UserTesting, the leading provider of ...

The iconic retail visionary Harry Gordon Selfridge is famously quoted saying “the customer is always right.” While this is a statement worthy of some debate, the bottom line is this – in order to be ...

Amperity, the leading AI-powered Customer Data Cloud, today introduced its Customer Data Agent, the first enterprise AI agent that combines AI insights with actionable results. Built on unified ...

Whether the economy is a boom or a bust, customers want to be treated fairly and receive value for their money, and companies must have a process in place to ensure that this happens. In today’s ...

If you are gearing up to launch a new product or marketing campaign, but the thought of organizing focus groups, conducting surveys, and waiting weeks—if not months—for results feels overwhelming. Not ...

Data-driven customer segmentation allows you to analyze if there are several distinct groups in your addressable market and what they are. Customer-centricity is the process of continuously optimizing ...

Dovetail, a customer insights hub provider, today released Dovetail 3.0, with features that automatically turn scattered customer feedback into valuable insights. This helps companies create better, ...

The single most important factor governing the success of a commercial enterprise is its ability to attract, satisfy and retain paying customers. Commercial firms succeed by prioritizing the ...

Many startups are feeling the pressure in today’s uncertain economic climate, but for SaaS companies, the next 12 months could present major opportunities for growth: 70% of small and mid-size ...

This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. Following a successful launch to Chase Payment Solutions clients, the ...