Consumer reviews are a useful way to find out the quality and value of an item or service, but their design can prove faulty.

Most business owners dread customer complaints. But what if every angry email could make you money? What if your refund requests held the key to your next successful product? What if negative reviews ...

In a related trend, state courts are seeing a spike in debt collection lawsuits. Court filings surged in 2023 and 2024, according to a Sept. 2 report from the Pew Charitable Trusts, based on data from ...

The customer complaints received by the Consumer Financial Protection Bureau are not just a list of grievances. They are a vital source of information for banks and financial services firms, and must ...

ALBANY, N.Y. — New York State Attorney General Letitia James marked this week as "National Consumer Protection Week." Attorney General James released a list that details the top 10 consumer complaints ...

Consumer Groups: Unwanted telemarketing calls "plaguing American consumers." — -- Complaints about pesky telemarketers continue to tick off consumers, making it the fastest-growing gripe of 2013, ...

ID theft is up-and-coming after “epidemic of data breaches." — -- Two of the most expensive decisions consumers make – buying a car and buying a house – took the top spots of the most ...

Some 53 consumer complaints were lodged in the last two years against a company operating beauty salons in Singapore. The ...