Consumer reviews are a useful way to find out the quality and value of an item or service, but their design can prove faulty.

Most business owners dread customer complaints. But what if every angry email could make you money? What if your refund requests held the key to your next successful product? What if negative reviews ...

The customer complaints received by the Consumer Financial Protection Bureau are not just a list of grievances. They are a vital source of information for banks and financial services firms, and must ...

Debt collection generates more fraud reports to the FTC than any other industry, according to the agency. But even legitimate ...

In a related trend, state courts are seeing a spike in debt collection lawsuits. Court filings surged in 2023 and 2024, according to a Sept. 2 report from the Pew Charitable Trusts, based on data from ...

Class-action settlements alone hit nearly $40 billion in 2024, marking the third consecutive, record-setting year in the category. Private TCPA (Telephone Consumer Protection Act) claims have also ...

In Martinez, Eileen Horton’s dream is to build a two-bedroom ADU in her backyard for her two grandkids. “They need a place to live because rent is so high,” she said. Unfortunately for her, Horton ...

ID theft is up-and-coming after “epidemic of data breaches." — -- Two of the most expensive decisions consumers make – buying a car and buying a house – took the top spots of the most ...

Some 53 consumer complaints were lodged in the last two years against a company operating beauty salons in Singapore. The ...